If vehicles stop, businesses stop. That’s why Ford have introduced FORDLiive. FORDLiive is an integrated suite of products and services designed to maximise the uptime of your connected Ford commercial vehicle.
Once registered with FORDLiive through FordPass Pro or Ford Telematics, our customers have access to the same support information. This means that before your vehicle reaches our workshop we have been able to identify the required work plus any upcoming work that might be best bundled together. We can then agree with you on the best schedule to keep your business moving.
But FORDLiive is more than a data service. At its heart are our FORDLiive Centres with dedicated FORDLiive Agents. They connect us, the Dealer network, with the wealth of knowledge and resources of Ford to ensure that any assistance needed to secure technical advice, or the parts required to keep your vehicles on the road, achieves the fastest and highest levels of support. We share an unwavering focus on maximising the uptime we deliver to our commercial vehicle customers.
Every customer of a connected commercial vehicle can now benefit from a range of smart features that keep their vehicles running at peak performance. Fleet Manager? Small business owner who’s just getting started? Doesn’t matter – as a business customer you have all the advantages on your side.
Ford Pro Service is Ford’s commitment to minimising downtime of your vehicle, maximising your productivity and reducing inconvenience and expense to your business. Benefit from a suite of specialist capabilities including extended opening hours, while-you-wait express servicing and easy to access online service booking.
Key to keeping your commercial vehicle healthy, FORDLiive Centres harness the power of the wider Ford network and partnerships with Roadside Assistance Suppliers to support both our Customers and Dealers.
FORDLiive Centres connect our FORDLiive agents with us, the Ford Commercial Vehicle Authorised Repairers, in real-time with expertise, resources and vehicle health data to identify where assistance can be provided to resolve technical issues or expedite parts.
FORDLiive Agents use UptimePro to monitor repair progress of vehicles through our Ford Commercial Vehicle Authorised Repairer Network. UptimePro monitoring is available from the moment a vehicle requests roadside assistance all the waY through to the completion of the repair. If a delay is detected in repair progress, UptimePro will automatically alert FORDLiive Agents who will then take the appropriate action to resolve any issues and expedite the repair.